return policy

The co-op strives to keep prices low for our Owners & Shoppers. Minimizing the amount of returned merchandise is one way we can do this. If you need to make a return, please go to a check-out lane for assistance. We do not exchange items. You must return the merchandise and repurchase what you want.

 

Required for a Return

  • A receipt or proof of purchase must be presented.
  • Returns must be handled within 7 days of purchase if the item is Bulk Food or perishable.
  •  All other returns must be completed in 30 days.

 

Refunds

  • A cash refund is given only when the original purchase was made with cash or check. Credit card purchases will be refunded to the card used at the time of the sale.

 

Can I Return My Item?

YES:

  • If defective or spoiled before expiration date.
  • If a Deli item was unsatisfactory.
  • If unused, unopened, and resealable.

 

NO:

  • If you didn’t like the taste of something. Please contact the manufacturer.
  • If you discover you are allergic to the product. Please contact the manufacturer.
  • Bulk, refrigerated, Produce or frozen items unless spoiled.
  • Clearance items 

Corporate & Governance Policies

Our co-op utilizes the Policy Governance Ⓡ Model to clearly distinguish between the governance responsibilities of the board and the operational management responsibilities of the General Manager (GM). The board delegates operational responsibilities to the GM who has sole responsibility for them. For more about how the Board supervises the General Manager through policy, see our Governing Policies Page

Annual Meeting/Voting

For information regarding your Keweenaw Co+op shopping or experience, please contact Customer Service at 906-482-2030. They are available during all open store hours and can assist you or direct you to the appropriate resource. Comments/requests can also be submitted in person at the store.

Bylaws & Articles

Our staff work to keep the store running smoothly and ensure our community has access to high-quality food. We strive to offer a wide range of local, organic, and environmentally friendly products to support healthy and sustainable living. We’re here to support you on your journey towards a more conscious and delicious lifestyle.

As Shoppers, Owners relate directly to the staff team who are responsible for store operations. As voting Members, Owners elect the Board of Directors who, in turn, hires and supervises the General Manager (GM).

The Board of Directors hires and supervises just one operational employee: the General Manager. All subsequent staff supervision is fully delegated to the General Manager, who has sole discretion over all subsequent operational decisions.

Bylaws &
Articles

Corporate &
Governance Policy

Corporate &
Governance Policy

As Shoppers, Owners relate directly to the staff team who are responsible for store operations. As voting Members, Owners elect the Board of Directors who, in turn, hires and supervises the General Manager (GM).

Organizational
Policies

Our staff work to keep the store running smoothly and ensure our community has access to high-quality food. We strive to offer a wide range of local, organic, and environmentally friendly products to support healthy and sustainable living. We’re here to support you on your journey towards a more conscious and delicious lifestyle.

Has sole responsibility for:

Our co-op utilizes the Policy Governance Ⓡ Model to clearly distinguish between the governance responsibilities of the board and the operational management responsibilities of the General Manager (GM). The board delegates operational responsibilities to the GM who has sole responsibility for them. For more about how the Board supervises the General Manager through policy, see our Governing Policies Page.

For information regarding your Keweenaw Co+op shopping or experience, please contact Customer Service at 906-482-2030. They are available during all open store hours and can assist you or direct you to the appropriate resource. Comments/requests can also be submitted in person at the store.

The Board of Directors

Our staff work to keep the store running smoothly and ensure our community has access to high-quality food. We strive to offer a wide range of local, organic, and environmentally friendly products to support healthy and sustainable living. We’re here to support you on your journey towards a more conscious and delicious lifestyle.

As Shoppers, Owners relate directly to the staff team who are responsible for store operations. As voting Members, Owners elect the Board of Directors who, in turn, hires and supervises the General Manager (GM).

The Board of Directors hires and supervised just one operational employee: the General Manager. All subsequent staff supervision is fully delegated to the General Manager, who has sole discretion over all subsequent operation decisions.

For information regarding your Keweenaw Co+op shopping or experience, please contact Customer Service at 906-482-2030. They are available during all open store hours and can assist you or direct you to the appropriate resource. Comments/requests can also be submitted in person at the store.

For more information regarding the Board of Directors, annual meetings and voting.